We respect your rights to privacy under the Privacy ACT 1988 (Cth) ( ACT) and we comply with all of the ACT’s requirements in respect of the collection, management and disclosure of your personal information.
When used in this Policy, the term “personal information” has the meaning given to it in the ACT. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
Please read this Policy carefully, because by using the Site, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the manner in which we may collect, use and disclose the foregoing information. If you do not agree to the terms of this Policy, please do not use the Site.
We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was updated. We encourage you to review this Policy from time to time to make sure that you understand how any Personal Information you provide will be used. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.
We obtain personal information from you that is needed to conduct claims management activities on your behalf. We may ask for the following:
- name, addresses, email, phone numbers, date of birth, title, marital status, dependants, employment status, health information at point of sale, income and banking and financial details.
- details of loans, mortgages, credit cards and other banking products you have had
- correspondence by post or email
We do not sell your data to third parties in any circumstances. We do require third parties to assist with our IT hardware and software support. If you have instructed us we will refer you to brokers, ombudsmen, lenders, insurance underwriters. We use professional legal, consultancy and accountancy services to help us fulfill our legal obligations. We may use collection and tracing agents to recover debt. We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within Australia and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.
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Third party Websites:
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
You can object or withdraw your consent to the use of your personal data at any time. If you have signed a contract to complete a claim, our contractual rights will still apply and we may contact you in relation to a cancellation fee or any outstanding monies owed to us.