Telecommunications

Reliable Telecom Industry Ombudsman

Telecom Industry Ombudsman
Mediation Company

The Tesltra and Optus NBN rollout has been riddled with problems, such as delays, installation costs, lower speeds than promised and dropout issues. Our reliable Telecom Industry Ombudsman covers issues relating to mobile, internet and phone complaints.

Telecommunications FAQ

What kind of issues do you look at under this section?

Other major telecom complaints include; Contracts: where you agreed to something that you did not get, or it became too expensive Bills: questionable excess charges Faults and service difficulties: Downtime, services not working in your home or town

How can I prove my NBN claim?

One of the largest problems in Australia is the NBN rollout. It has caused many users to suffer delays, severe downtime, increased costs, decreased speeds and loss of phone number If you were told that by switching to NBN you’re speeds would be increased, but you don’t think this is the case. Run a speed test here https://www.ozspeedtest.com/

If the outcome is less than what you were promised, then you have grounds for complaining for telecom dispute resolution . Many customers have been switched to NBN for a higher cost than what they used to pay, but are finding lower speeds.

How long does the complaint process take?

One of the largest problems in Australia is the NBN rollout. It has caused many users to suffer delays, severe downtime, increased costs, decreased speeds and loss of phone number If you were told that by switching to NBN you’re speeds would be increased, but you don’t think this is the case. Run a speed test here https://www.ozspeedtest.com/

If the outcome is less than what you were promised, then you have grounds for complaining. Many customers have been switched to NBN for a higher cost than what they used to pay, but are finding lower speeds.