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Please provide your full name
First Name Last Name
Email
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
What is the name of the business you wish to complain against?*
What is the business contact information (if known)?

Please detail your complaint*
What financial loss did you suffer?*
Please try to explain the dollar amount you lost as a result of the business misconduct
What would you like the business to do to resolve the issue?*
For example: put you back in the position you would be in if the problem hadn't occurred

When did the problem occur*
Date Format: DD slash MM slash YYYY
Have you raised this issue before?*
- Yes
- No
What is the latest complaint reference number?
*
I agree to the I Am Not A Number terms and conditions
By signing the below you agree with the following statement: I authorise all representatives of I Am Not A Number to act on my behalf in relation to my complaint. I authorise the recipient of this complaint (Company) to act upon all information received; and release all account information to I Am Not A Number. Accept all payment arrangements from I Am Not A Number handle all complaints and feedback lodged by I Am Not A Number. I agree that this Authority to Act will remain in force until I notify my Company, in writing, of alternative instructions. The personal information and security details provided above are true and correct and I authorise I Am Not A Number to verify this information. I prefer not to be contacted directly by the Company in relation to this matter.*
Please upload any evidence to help support your complaint
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If the impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality ...of any goods and services—then the behaviour is likely to breach the law.

Fraudulent Misrepresentation

If the impression left by a business’s advertisement, statement or other representation creates a misleading impression, you should complain us for this fraudulent mispresentation. We ensure your complaint being resolved as swiftly as possible.

What complaints do you look at under this section?

If the impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law.

Some examples of business behaviour that might be misleading are:

– a mobile phone provider signs you up to a contract without telling you that there is no coverage in your region
– a real estate agent misinforms you about the characteristics of a property by advertising ‘beachfront lots’ that are not on the beach
– a jewellery store advertises that a watch ‘was’ $200 and is ‘now’ $100 when the store never sold the watch for $200
– a business predicts the health benefits of a therapeutic device or health product but has no evidence that such benefits can be attained
– a transport company uses a picture of aeroplanes to give you the impression that it takes freight by air, when it actually sends it by road
– a company misrepresents the possible profits of a work-at-home scheme, or other business opportunity.

How long does the complaint process take?

The process could be as short as 2 weeks and as long as 2 years depending on the complexity. Our job is to continuously chase the relevant parties to ensure your fraudulent misrepresentation complaint being resolved as swiftly as possible.

Do you charge for this service?

We wish our service could be for free, and for that reason we don’t charge anything for the work we do even if you don’t win. But without government funding we have to get paid something to cover our costs. So when you win, we’ll take a small percentage. The amount depends on the type of complaint and is written into your agreement.

How do I know my information is secure?

We are committed to maintaining your privacy in line with the Privacy Act 1988. You can read more about our commitment to privacy by clicking on privacy policy at the footer of the webpage.

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