everything else

Everything Else

Telecom Industry Ombudsman
Mediation Company

If the impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality ...of any goods and services—then the behaviour is likely to breach the law.

Fraudulent Misrepresentation

If the impression left by a business’s advertisement, statement or other representation creates a misleading impression, you should complain us for this fraudulent mispresentation. We ensure your complaint being resolved as swiftly as possible.

What complaints do you look at under this section?

If the impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law.

Some examples of business behaviour that might be misleading are:

  • – a mobile phone provider signs you up to a contract without telling you that there is no coverage in your region
  • – a real estate agent misinforms you about the characteristics of a property by advertising ‘beachfront lots’ that are not on the beach
  • – a jewellery store advertises that a watch ‘was’ $200 and is ‘now’ $100 when the store never sold the watch for $200
  • – a business predicts the health benefits of a therapeutic device or health product but has no evidence that such benefits can be attained
  • – a transport company uses a picture of aeroplanes to give you the impression that it takes freight by air, when it actually sends it by road
  • – a company misrepresents the possible profits of a work-at-home scheme, or other business opportunity.

How long does the complaint process take?

The process could be as short as 2 weeks and as long as 2 years depending on the complexity. Our job is to continuously chase the relevant parties to ensure  your fraudulent misrepresentation complaint being resolved as swiftly as possible.

Do you charge for this service?

We wish our service could be for free, and for that reason we don’t charge anything for the work we do even if you don’t win. But without government funding we have to get paid something to cover our costs. So when you win, we’ll take a small percentage. The amount depends on the type of complaint and is written into your agreement.

How do I know my information is secure?

We are committed to maintaining your privacy in line with the Privacy Act 1988. You can read more about our commitment to privacy by clicking on privacy policy at the footer of the webpage.