Whether they make you aware of it or not. Companies apply a number against your name. By doing this companies, remove their sense of responsibility to you as a real person. I Am Not A Number is a voice for you to help navigate the complex and ever-changing consumer rights policy framework. By doing so we help restore the right balance to the relationship between customers and institutions. Every letter and every single call made from us to the company reminds them that you are not a number and you deserve to be heard.
The process could be as short as 2 weeks and as long as 2 years depending on thAll template letterse complexity. Our job is to continuously chase the relevant parties to ensure its being resolved as swiftly as possible.
We wish our service could be for free, and for that reason we don’t charge anything for the work we do even if you don’t win. But without government funding we have to get paid something to cover our costs. So when you win, we’ll take a small percentage. The amount depends on the type of complaint and is written into your agreement.
Other major telecommunications concerns include; Contracts: where you agreed to something that you did not get, or it became too expensive Bills: questionable excess charges Faults and service difficulties: Downtime, services not working in your home or town
One of the largest problems in Australia is the NBN rollout. It has caused many users to suffer delays, severe downtime, increased costs, decreased speeds and loss of phone number If you were told that by switching to NBN you’re speeds would be increased, but you don’t think this is the case. Run a speed test here https://www.ozspeedtest.com/
If the outcome is less than what you were promised, then you have grounds for complaining. Many customers have been switched to NBN for a higher cost than what they used to pay, but are finding lower speeds.
here are a wide range of energy disputes that you can ask to get money back for, such as; Trouble paying bills, connection problems, Debt collection and credit default listings, outages and surges, Not receiving bills at least once every three months, compensation due to damages and loss, poor customer service, being left without hot water in winter or
Please read this section to find out how to read your gas or electricity meter https://www.energyaustralia.com.au/home/bills-and-accounts/understanding-your-meter
It is useful to take a photo of the result as evidence to add to your complaint.
Usually, banks only have to review as far back as 7 years unless you provide the documentary evidence. However, due to the recent Royal Commission there’s some indication that 11 years (late 2007) would be the cut off. Additionally, some cold cases are being accepted based on the severity and nature of them, even if they have already been to ombudsman in the past.
There are a large amount of banking issues you can claim for. They range from bank charges, irresponsibly increasing your credit card limit, bad advice on a mortgage or financial plan, poor management of your superfund, insurances being added to products that were not fit for your needs.
Due to the complexity of banking, it’s often difficult to know if you have a claim. The spate of problems identified in the Royal Commission indicates that there is a high probability you’ve been affected in some way. Over 4 million Australians are due on average of $8,000 is the growing estimate. It is worth filling in a form for every bank that you’ve been with and allow our investigators to review to see how you might have been effected
That’s easy, just fill in a new form for every company you wish to complain against
There is a 21 day time limit that you must apply of a dismissal taking effect.
There are rates of minimum pay set by legislation for over 100 types of employment, these are known as awards. You can calculate your minimum pay entitlements, leave entitlements, redundancy entitlement and weekend rate, public holiday, overtime rates through this link
You should upload the results of your findings as an attachment when making your complaint, otherwise you will be asked to do this later on. You should also upload any relevant paperwork. For example, if you’re complaint relates to a pay dispute we will need to see the relevant payslips, if it’s
In the event you think you might be underpaid super. You should tell us how many hours a week you work, and what your yearly salary is. You should also provide us with the name of your employer. Super is calculated at 9.5% you should use the online Super Guarantee calculator to work out your entitlement
Using a representative like us is especially great in situations where you think your visa might be affected, or in the event you still work for the employer. That way we can help ensure you’re not penalized or that the issue is discussed with you at work.
Take note of the time when the doors are opened on the plane (not when it lands) and the intended time of arrival. Below is an indicative table for payouts of all eligible European flights
|Flight distance||Delay length||Entitlement|
|Up to 1,500km||3 hours +||€250|
|Any flight within the EU over 1,500km or any other flight between 1,500km and 3,500km||3+ hours||€400|
|More than 3,500km||3 to 4 hours||€300|
|More than 3,500km||4 hours +||€600|
Check the distance of your original flight here
Generally, you’ll only be able to make a claim for flight delays that occurred in the last six years. This is because you can only take cases from less than six years ago to court.
In theory, you should be able to make claims on older cases (up to 2005, when the EU brought in the flight delay legislation). However, you normally won’t be able to get compensation on these older cases.
Your flight delay is based on the scheduled arrival time. This is counted from when the doors are opened on the plane and not when it lands (as some airlines may claim).
If you have bought the tickets as a single booking, and your first flight is delayed, any compensation should be based on the delay when you arrive at your final destination. This is true for any flight that is either operated by an EU carrier or departs from an EU airport.
If the plane is diverted and it’s outside of the operators control you cannot claim compensation
Bad weather is outside of the airlines control and you cannot claim compensation as a result
You cannot claim for any air traffic control delays
If you’ve bought the tickets as part of the same booking, yes!
As long as you are either departing from or flying to an EU territory (on an EU operated airline if flying to the EU) with a stopover in a non-EU territory, you can get compensation for any delays that might occur – even if they happen on part of the journey that’s outside the EU!
The Montreal Convention is a treaty that sets out the rules for damage to goods, lost or delayed luggage, and personal injury on international flights.
The Montreal Convention gives you the right to claim damages in the event that one of these things happens on a flight between states that have signed the treaty.
airlines control and you cannot claim compensation as a result
You cannot claim for any air traffic control delays
Due to a better regulatory environment in Europe it is much more likely to register a successful claim than if you were flying internally or heading to Asia or America, unless you flew with a reputable brand like Emirates, Qatar or Qantas. If you flew with a less than reputable brand and your flight was not to Europe, but you had insurance. Please register your claim on our travel claim for here.
If you had an insurance policy at the time of the issue with your flight you may wish to also submit a claim through our travel section found here.
Here you can claim for things such as lost luggage, illness, loss or theft while you are travelling or any disruption to your travel plans.
All other insurance claims are being handled under our form ‘Finance and Insurance’ Please specify in the note comments what type of policy and the issue you have experienced.
The flight complaint section is more for claims relating to baggage loss and flight delays from EU destinations. In Australia, it is difficult to claim on these things without some form of insurance. So it’s very important to hold an insurance policy for every trip. It is in this section
For every robbery, you need to approach the local police and have them provide you with a written incident report. If you are incurring out of pocket expenses, please keep a record of these by way of receipts. It’s good to keep your boarding passes and any documentation you collect during transit. If there has been damage to a rental vehicle or hotel room, please take your own pictures.
If the impression left by a business’s advertisement, promotion, quotation, statement or other representation creates a misleading impression in your mind—such as to the price, value or the quality of any goods and services—then the behaviour is likely to breach the law.
Some examples of business behaviour that might be misleading are: